01
Contact support
Email support@mnera.online from an address where you can receive a reply. Include the app version, device type, approximate time and time zone, and the exact on-screen message when one appeared.
Do not send passwords, one-time codes, access tokens, private keys, join tokens, confidential chat text, or transcripts.
02
Safety and moderation review
Use the in-app report action for a specific message, participant, or meeting. To request review of a moderation or access decision, keep the report reference shown by the app. Email the address above with that reference and the reason you believe the decision should be reconsidered. A human can locate the governed report and reply with its non-sensitive status. The support email thread remains the appeal record for this controlled beta.
Mnera support is not an emergency service. If someone may be in immediate danger, contact the appropriate local emergency service.
03
Privacy and account requests
Read the Privacy & Stewardship statement. Account deletion also has a direct public route at mnera.online/account/delete. Mnera may need to verify identity and organizational authority before completing a request.